Today’s leading companies in their industries use various internal communication channels to broadcast company news or ideas that reflect their corporate culture and organizational processes. But not all businesses are succeeding in communicating key messages to their employees. Moreover, many companies face with the problem of collecting feedback from employees. Internal communications and a culture of feedback deserve special attention from management, as they critically affect HR metrics and business performance. According to a study by David Kirk, 99.5% of the factors affecting employee satisfaction are directly related to the effectiveness of communications.
COVID-19 has fundamentally changed the usual life in our offices, where in pre-pandemic times workers often “were talking over a cup of coffee”. However, the decrease in offline interaction does not mean that the communication needs of employees have decreased.
If you collect data on employees and do not do anything with them, then why conduct a survey. It is very important to let your employees know that they have been heard
Research shows that:
of employees consider collecting feedback important
of employees give and receive it
of millennials would prefer to receive instant feedback
WHAT ARE THE TRADITIONAL WAYS FOR COLLECTING FEEDBACK FROM EMPLOYEES?
1. ONE-ON-ONE MEETING
Meetings can be conducted in person, via instant messengers or internal corporate communication channels. Managers need to devote to that process a fairly large amount of time.
2. ANNUAL EMPLOYEE SURVEYS
Consulting agencies conduct large-scale employee engagement and satisfaction surveys for all working conditions (workplace, work relationships, tasks content, compensation and benefits, career, training and development, etc.). This is often an expensive tool, which sometimes does not make sense to carry out if you have a small number of staff or filling out long questionnaires makes it difficult for employees.
3. PULSE SURVEYS
Netflix, Google and Walmart conduct pulse surveys once a day, week or month, which help to identify the mood and level of employee satisfaction, as well as collect feedback from them. This is a great way to leverage the collection of feedback from a large number of employees and regularly “keep abreast” on a variety of factors that affect employee performance.
If you want to learn the new trends in
employee surveys and collect employee
feedback more effectively…